Obtaining a new customer costs 5 times more than retaining a loyal customer, and replacing an employee will cost 100% or more of that employee’s annual wages.

How employees act with customers and each other will directly affect every company’s bottom-line.Successful business relationships are based on how people get along with one another, respect one another, and mutually benefit one another. How you present yourself physically, emotionally and professionally to your employers, peers and clients defines your image and credibility. Over 68% of customers leave a business relationship due to the attitude and indifference displayed by company representatives, which translates to poor customer service. To retain customer loyalty and nurture employee relations, it is critical that professionals have the skills to make positive impressions that will foster and build long-term relationships.

Why? Because people are the key to success.

• 10 Essentials for Improving Customer Relations
• 10 Essentials for Improving Employee Relations
• Service - The Bottom Line
• What Employers Want - What Employees Want
• Dealing with Difficult People / Conflict Resolution
• Avoiding Sexual Harassment & Discrimination
• Client & Employee Evaluations