CUSTOMER & EMPLOYEE RELATIONS – DEVELOPING & MAINTAINING

Obtaining a new customer costs 5 times more than retaining a loyal customer, and replacing an employee will cost 100% or more of that employee’s annual wages.

People are the key to success, and how employees act with customers and each other will directly affect every company’s bottom-line. The ability to build successful business relationships is based on how people get along with one another, respect one another, and mutually benefit one another. How we present ourselves physically, emotionally and professionally to our employers, peers and clients defines our image and credibility. Over 68% of customers leave a business relationship due to the attitude and indifference displayed by company representatives, which translates to poor customer service. To retain customer loyalty and nurture employee relations, it is critical that professionals have the skills to make positive impressions that will foster and build long-term relationships.

Why? Because people are the key to success.

Course Subjects include:

10 Essentials for Improving Customer Relations
10 Essentials for Improving Employee Relations
Effective Business Communications
Dealing with Difficult People
Going the Extra Mile – the Quality of Service
What does Your Boss Want? What do Your Employees and Peers Want?
Avoiding Sexual Harassment & Discrimination
Client & Employee Evaluations
Conflict Resolution