THE ART OF COMMUNICATING EFFECTIVELY

In a study of recruiters from companies with more than 50,000 employees, communication skills were cited as the most decisive factor in determining management positions.

With a few simple words we can either endear ourselves to others, hurt, please, insult, attract, repel, compliment, anger – build or destroy relationships. Knowing how to communicate effectively is an instrumental part of developing good social and business skills. Having good communication skills socially positions one favorably with family, friends and anyone one meets. In business, communication skills are vital for job satisfaction, performance, decision-making and morale. People spend over 75% of every day communicating and trying to convey their thoughts and messages to others. ESP™ has specific communication tools and techniques that will significantly improve how one can effectively transmit their messages – verbally, physically, emotionally, compositionally and electronically.

Why? Because what we say and how we say it, how we listen and what we hear can either open or close doors for relationships and opportunities.

Course Subjects include:

• Internal & External Communication
• Verbal & Non-verbal Communication
• The Art of Listening
• The Art of Conversation
• Team Communication & Problem-solving
• Email & Texting Etiquette
• Power of the Pen
• Communicating with Difficult People
• Giving & Receiving Criticism
• Motivating & Influencing